Online Poker Bar Privacy Policy – Complete Details on How Your Information Is Protected and Used

Online Poker Bar ("we", "us", "platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains what personal information we collect from users of our online poker website and app, why we collect it, how we use it, and the measures we take to keep it secure.

By creating an account or using our online poker platform, you are deemed to have accepted this policy. If you do not agree, please refrain from using the platform.

Our online poker platform collects the following information:

Identifying Information

• Full name, date of birth, and National ID number (for KYC verification).
• Email address, mobile number.
• Residential address and country.

Financial Information

• BKash/Nagad/Rocket account number (only the last 4 digits are stored).
• Transaction history — deposits, withdrawals, and bonuses.
• Bank account details (where applicable).

Gaming-Related Information

• Game history, bet amounts, and outcomes.
• Bonus claim records and wagering history.
• Data on the amount of time spent on the platform.

Technical Information

• IP address, device type, operating system.
• Browser type and version.
• Records of login and logout times.
• Cookies & Session Data.

Our online poker platform collects information for the following legitimate purposes:

• Account Management: For registration, login, and identity verification.
• KYC Verification: To verify member identity in compliance with legal requirements.
• Payment Processing: To ensure safe and secure deposits and withdrawals.
• Fraud Prevention: To detect unusual activity on your account.
• Customer Support: To resolve your issues as quickly as possible.
• Bonuses & Promotions: To provide personalized offers.
• Platform Improvement: For practical analytics to help us improve our services.
• Legal Compliance: To comply with applicable laws and regulations.

On our online poker platform, your information is used only for specific, defined purposes — never beyond what is necessary:

• To verify your identity when logging in to your account.
• To securely process deposit and withdrawal requests.
• To enforce responsible gaming tools — such as deposit limits and self-exclusion.
• To send transaction and security-related notifications via email or push notification.
• To recommend games and bonuses tailored to your preferences.
• To quickly identify and resolve technical issues on the platform.

We never sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:

Our online poker platform uses cookies. Cookies are small files stored on your device that help us improve our services.

• Essential Cookies: Required for login sessions and security. Cannot be disabled.
• Performance Cookies: To monitor platform speed and performance.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand overall usage patterns – without identifying any individual.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Our online poker platform safeguards your information using the highest industry standards:

• SSL/TLS 256-bit Encryption: Bank-grade security across all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Protection against external threats.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: Our team members are trained in data protection.
• Encrypted Storage: All data stored on our servers is encrypted.
• Limited Access: Only authorized personnel can access specific data.

We retain your data only for as long as necessary:

• Active Account Information: From account registration through to account closure.
• Transaction & Financial Records: 5 years after account closure (legal obligation).
• KYC Documents: 5 years after account closure.
• Gaming Log: Up to 3 years.
• Cookies & Session Data: At the end of a session or up to 1 year, whichever comes first.

After the designated retention period, data is securely deleted or anonymized.

As a member of our online poker platform, you hold the following rights over your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can correct any inaccurate information.
• Right to Erasure: You can have your data deleted under certain circumstances.
• Right to Restrict Processing: You can object to your data being used for specific purposes.
• Data Portability: You can obtain your data in a specified format.
• Right to Withdraw Consent: You can withdraw your marketing consent at any time.

To exercise any of these rights, please contact our support team. Please note that certain information may need to be retained due to legal obligations.

Our online poker platform is strictly for users aged 18 and above. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Additional verification may be required for suspicious accounts.
• Any data found to belong to a minor is deleted immediately.

We may update this Privacy Policy when necessary. In the event of any changes:

• You will be notified at least 14 days in advance via your registered email.
• The date of the latest update will be noted at the top of the page.
• For significant changes, a separate notice will be displayed at login.
• Continued use of the platform after any changes indicates your acceptance of the updated policy.

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: [email protected] (response within 48 hours).
• Live Chat: 24/7 Bengali support available on the website.
• Right to Request Data Deletion: Email us at [email protected].

We handle all privacy-related requests within a maximum of 30 days.